General Provisions
You acknowledge that Partner Prescribers and Partner Contributors may request confirmation or clarification of information you have previously provided, and may request additional information from you in connection with the Services. You agree to provide accurate, complete and up-to-date information to Partner Prescribers and Partner Contributors (and to correct any previously provided information which is or becomes inaccurate). You further acknowledge that the provision of incorrect information in connection with obtaining prescription medicines may constitute a criminal offence.
Partner Prescribers, Partner Pharmacists, Partner Contributors and Associate Practitioners will keep records of each consultation or other communication with you and it is their responsibility (where applicable) to maintain your clinical and other records as required by law and in accordance with the Privacy Notice. We may hold those records and will maintain them as required by law and in accordance with the Privacy Notice.
If a Partner Prescriber prescribes you a medicine, you must carefully read all information provided to you via the Platforms about that medicine, the information contained on any packaging or leaflets provided with the medication as well as any information provided in connection with the Pharmacy, if applicable. You must also follow any medical advice provided to you by a Partner Prescriber, Partner Pharmacist, Partner Contributor or Associate Practitioner in relation to any prescribed medicine.
You should seek medical advice immediately if your medical condition changes or your symptoms worsen, either by contacting your general medical practitioner, dialling 111, or if you think you are in an emergency situation or need urgent assistance, calling 999 or seeking urgent medical help at your nearest hospital emergency department. You agree that, if you suffer from any noticeable side effects from any medication or treatment you receive, you will either consult your general medical practitioner or contact us to facilitate a further consultation with a Partner Prescriber or Partner Contributor.
You acknowledge that the Pharmacy may not dispense your medicine where it is not able to do so for clinical, legal or practical reasons, including on the basis of the Partner Pharmacists' clinical judgement or the unavailability of the prescribed medicine, in their absolute discretion.
If the Pharmacy is unable to dispense your prescribed medicine due to unavailability, then you acknowledge that your treatment plan may be paused.
The Pharmacy takes responsibility for dispensing your medication correctly, including the decision to dispense, and complying with all applicable laws relevant to pharmacies in the UK.
We will arrange for the collection of the medicine from the Pharmacy and its delivery to your shipping address by an Associate Courier. We will provide your personal information to the Associate Courier to the extent necessary to facilitate successful delivery to your shipping address, in accordance with the Privacy Notice.
You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that the Pharmacy has all the information it requires to be able, and in its clinical discretion decides, to dispense the prescribed medicine to you and that the Associate Courier has all the information it requires to deliver the prescribed medication to you. Without limitation, if the Pharmacy or Associate Courier does not have all the information it requires to dispense or deliver the prescribed medicine to you (as applicable), then a different delivery time may apply.
You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your medicine. We are not responsible for any actions of an Associate Courier that fall outside the scope of our instructions.
You are responsible for storing the medicine at the correct temperature in accordance with the requirements displayed on the medicine's packaging. We accept no responsibility for any loss, damage or injury arising as a result of your incorrect storage of the medicine.
If your medicine appears to be damaged, wrongly dispensed or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 13.
If you cancel your order or subscription after your medicine has been dispensed from the Pharmacy, you will be charged for the medication and you will not be able to obtain a refund, except in accordance with cl 7(g)-(k).
The price of any product, including any non-prescription medication or food product, is the price shown on the Platforms at the time you submit your order for the product. All prices listed on the Platforms are inclusive of VAT and shipping costs where relevant.
We will arrange for the delivery of any product to your shipping address, as specified at the time of purchase, by an Associate Courier. We will provide your personal information to the Associate Courier to the extent necessary to facilitate successful delivery to your shipping address, in accordance with the Privacy Notice.
You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that we have all the information we require to be able to dispatch the product to you and that the Associate Courier has all the information it requires to deliver the product to you. Without limitation, if we or the Associate Courier do not have all the information we require to deliver the product to you, then a different delivery time may apply.
You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your products. We are not responsible for any actions of an Associate Courier that fall outside the scope of our instructions.
If your product appears to be damaged or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 13.
You are responsible for storing the products at the correct temperature in accordance with the requirements displayed on the product's packaging. We accept no responsibility for any loss, damage or injury arising as a result of your incorrect storage of the products.
You are also responsible for checking the details of any product, including as described on the product's packaging and on the Platform(s), to determine its suitability to you. We may provide general product information such as allergens and nutritional information on our Platform(s). This information is intended as a guide only and may at times be outdated or inaccurate. It is your responsibility to check the product's packaging and any information leaflets before consuming or using any product to determine its appropriateness for you. You should always read the product's label and follow the directions for use.
If you cancel your order after your product has been shipped, you will be charged for the product and you will not be able to obtain a refund, except in accordance with cl 7(g)-(k).
With the exception of certain products and services which may be purchased on a one-off basis, most Services offered via the Platforms may only be purchased on an automatically renewing subscription basis, including the My Weight Loss Centre Weight Reset Programme. This means that at each subscription interval (usually monthly), we will conclude a new contract with you pursuant to which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you). The terms of that contract will be communicated to you during the order confirmation process.
If and for so long as a subscription contract is agreed between you and us, you agree for the payment mechanism you have provided us to be billed at regular intervals. We will give you notice of this in advance of each renewal date, and provide you the opportunity to pause or cancel your subscription before your contract is renewed.
When you conclude a subscription contract with us, the fact that the subscription fee is a particular price (or that any other term provides for particular rights or obligations) does not constitute a representation that renewed contracts with us will contain that subscription fee (or any other term). Accordingly, we may, in our sole discretion, vary the fees and payment terms applying to the Services at any time.
Any change to the fees or payment terms applying to the Services will be immediately effective upon the publication of that change on the Platforms or by otherwise providing notice to you and will apply to the Services requested by you in the subsequent subscription interval following that change. You will be provided an opportunity to decide not to renew the subscription contract in these circumstances.
If you have booked or paid for Services prior to a change in fees or payment terms being published on the Platform(s) or otherwise notified to you, but have not received the Services prior to that change taking effect, you will not be charged more for the applicable Services at the time you receive them.
All prices listed on the Platforms for the Services are inclusive of VAT and shipping costs where relevant.
You have rights under UK consumer laws in relation to the provision of the services and products provided to you by us, including rights to refunds in certain circumstances as set out in this section.
You may cancel a specific order, or your subscription to My Weight Loss Centre's Weight Reset Programme, at any time and for any reason by submitting a request to orders@MyWeightLossCentre.co.uk we may also cancel a specific order or your subscription at any time, at our absolute discretion with reasonable notice, or otherwise in accordance with these Terms including clause 3(e).
If you cancel your subscription, your subscription will remain active until the end of your then-current subscription period, and you will continue to receive the products and services that you have already paid for, unless otherwise agreed at the time of cancellation.
In circumstances where you cancel a specific order or subscription, we may offer a refund on that order or subscription period, only if:
In circumstances where we cancel a specific order or subscription for one of the below reasons, we will offer a refund on that order or subscription period:
If you are eligible for a refund, it will be made using the payment method you used for the original transaction. We cannot process refunds to alternative cards or payment methods.
We may provide discounts (including through the use of promotional codes) for particular Services and for particular patients, in particular circumstances.
Discounts and promotional codes for Services which include prescription medicines are only available to patients of Partner Prescribers who have determined, in their clinical discretion, that they are suitable for the medicine. The offer of a discount or promotional code to you for such services does not constitute any representation that a Partner Prescriber will determine you to be suitable for any medicine.
Any discount or promotional code offered by us, unless otherwise specified -
Violation of any of these Terms will invalidate the promotion and render the discount or promotional code inapplicable.
We will provide you with an invoice for Services provided by us or on our behalf. As at the date of publication of these Terms, consultations provided via the Platforms by a Partner Prescriber are not eligible for any rebates by the National Health Service (NHS).
If you are eligible to claim private health insurance benefits for any Services we provide you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.
You are solely responsible for maintaining the accuracy of your details, including your private health insurance details and any bank account or credit card details to which you would like to receive payments. We disclaim any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.
a. You must not:
b. Without limiting the above, you will not and will not permit a third party to:
c. You must not link to, frame or mirror any part of the Platforms or Facebook Community for a commercial purpose without our written authorisation. To discuss partnership opportunities please contact us using the details at the bottom of these Terms.
d. The Platforms and Facebook Community may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under our control. We have not reviewed the Third Party Content and do not control these Third Party Websites. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
You agree to indemnify and hold harmless us and our related entities, our directors, officers, partners, employees, agents, contractors, affiliates, service providers, suppliers and licensors in respect of any liability, loss or damages (including reasonable legal fees) suffered or incurred by them arising (in whole or part) out of your breach of or failure to comply with any of these Terms (or the documents they incorporate by reference), your use of the Platforms or your violation of any law or the rights of a third party.
We are not responsible for, and accept no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Platforms by any person other than us. We do not endorse any opinion, advice or statement made by any person other than us.
To the extent permitted by law, including UK consumer law, in no event shall we be liable for any indirect loss or damage which may be suffered due to your use of our Platforms and/or the information or materials contained on them, or as a result of the inaccessibility of our Platforms and/or the fact that certain information or materials contained on them are incomplete, incorrect or out of date.
We disclaim liability resulting from the provision of services (including advice) by Partner Prescribers. All Partner Prescribers are responsible for the clinical services they perform.
If we fail to comply with these Terms, we will only be liable to you for the purchase price of the product(s) and/or any losses that you suffer as a result of the failure to comply with these Terms, which are foreseeable consequences of such failure. We are not responsible for any loss or damage that is not foreseeable at the time we enter into the relevant contract with you, any events outside of our control, or any business losses. Nothing in these Terms will otherwise restrict your statutory rights, including for any liability that cannot be limited or excluded by law in the UK.
All material on the Platforms, including the text, information, graphics, trading names, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to us. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content for any purpose, other than as set out in these Terms, without our prior written consent or as permitted by law. All our rights are reserved.
We respect the intellectual property of others, and we expect you to do the same. Except as explicitly provided in these Terms, neither your use or engagement with the Services or these Terms grants you any right, title or interest in or to the Content.
By accessing our Platforms and Facebook Community, you understand and accept that:
We make no guarantee that the products and services provided through the Platforms are fit for your intended purpose.
Nothing in these Terms is intended to exclude, restrict or modify any condition, guarantee, warranty, right or remedy that you may have under the Consumer Rights Act 2015 or any other applicable legislation which may not be excluded, restricted or modified by agreement.
Nothing in these Terms is intended to confer a benefit to any third party under the Contracts (Rights of Third Parties) Act 1999, and a person who is not a party to these Terms has no right to enforce them.
Each of the clauses in these Terms operates separately. If a court or relevant authority finds that any clause is unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms which will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we delay or do not enforce our rights against you, this does not mean that we have waived our rights against you and does not mean that you do not have to perform your obligations.
We may transfer our contract with you so that a different organisation, including any related entity, is responsible for the provision of the Services. If this happens, we will ensure that we notify you of the transfer. You cannot transfer these Terms to anybody else.
These Terms are governed by English law. The Platforms may be accessed throughout the UK and overseas. We make no representation that the content of the Platforms complies with the laws of any country outside of the UK. If you choose to access the Platforms from outside the UK you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You should not use our Services if you do not reside in the UK.
Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
If you believe that you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at orders@MyWeightlossCentre.co.uk. We will endeavour to respond to you, and resolve your complaint or concern, as soon as we are able.
If you believe that a user has breached any of these Terms, please contact us at orders@MyWeightlossCentre.co.uk
We, and the Services, are not a suitable service for emergency circumstances. If you are in an emergency situation or need urgent assistance, including obstructed breathing, heart pains, blood loss or swelling, please call 999 or seek urgent medical help at your nearest hospital emergency department. If you think you may need to visit your nearest hospital emergency department but it's not life or limb threatening, the NHS also recommends that you can dial 111. The 111 service can also help if you're in mental health distress, or your GP practice, pharmacy, or dental practice is not available.
If you have any queries regarding these Terms, please contact us at orders@MyWeightlossCentre.co.uk